Free Download Communication Rx: Transforming Healthcare Through Relationship-Centered Communication
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Communication Rx: Transforming Healthcare Through Relationship-Centered Communication
Free Download Communication Rx: Transforming Healthcare Through Relationship-Centered Communication
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A proven prescription for effective communication that will empower health professionals to deliver the highest quality care - from the Academy of Communication in Healthcare
Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren't enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication.
Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide. You'll learn communication skills that will enable you to:
In this practical - and potentially life-saving - volume, you'll discover special sections on teamwork, coaching, shared decision-making, feedback, conflict engagement, diversity, and communicating through hierarchy. The book also provides institutional initiatives to help you implement change in your organization and outlines a field-tested blueprint for healthier communication across the entire industry.
To create effective communication and meaningful connections in healthcare, trust ACH. Communication is literally its middle name.
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Audible Audiobook
Listening Length: 7 hours and 52 minutes
Program Type: Audiobook
Version: Unabridged
Publisher: McGraw-Hill Education
Audible.com Release Date: October 24, 2017
Whispersync for Voice: Ready
Language: English, English
ASIN: B076PHPYXQ
Amazon Best Sellers Rank:
This is an exceptional book. As a healthcare professional involved in medical education, I find challenges both in my own communication as well as in teaching these skills to my learners. I thought this book did a wonderful job of providing a framework for common communication issues without losing the nuance that good communication depends on. This is a must read if you are a healthcare provider.
This is a highly readable book, full of wisdom and practical instruction on improving clinicians communication skills. As a primary care physician, I found the example scenarios very real and thoughtfully addressed. I recommend this book to any clinicians looking to gain more productive and satisfying relationships with patients. Also is extremely well referenced.
Great book! A must-read for anyone who cares about healthcare and especially for anyone who has responsibility for patient experience.
It may be obvious in theory, but overlooked in practice: effective communications can help healthcare professionals deliver great care to their patients and make their overall working lives easier too. This book acts as a medicinal laxative, hopefully freeing up ‘blocking material’ and easing the future process of communications.It was an interesting read as a non-medical person with a strong communications background. I am also a bit of a ‘regular customer’ of the healthcare industry due to certain long-term issues. Over the years, I’ve seen a lot of areas where communications could be, let’s be discreet, considered sub-optimal. I’ve also seen examples that are a lot worse too. Of course, quality communications and more-importantly unexpected, proactive communications are even more outstanding, perhaps because they are so irregular! Something like this book can work towards changing that. If the reader will only swallow the ‘bad medicine’.The book is written from a clear U.S. perspective although the message should be universal. Its contents are based around a tested methodology to improve communications within healthcare and the reader is treated to a modular process that they can follow and implement. It is a lot more than just ‘good customer service’. Communication is a two-way process and it can improve health diagnoses, treatment schema, patient compliance and success and other things. In the U.S., it may grab a healthcare professional’s attention to note that good communications can reduce errors, which in turn can reduce malpractice risks and all the costly unpleasantness that follows. Within the workplace, the whole enterprise can run more smoothly, effectively and will a lower stress burden too. What is there not to like?A lot of this knowledge is not unique to healthcare, so the same prescription could be followed by those within other sectors too, although understandably the motivation and examples are healthcare-focussed. Learn about teamwork, shared decision-making, conflict handling, diversity, coaching and engagement, along with many other beneficial or instructive subjects.Who wouldn’t benefit from this book in one way or another? Who can also, with their hand on their heart, say that they have nothing new to learn about this subject? After all, shoe menders’ shoes are often in the worst-possible condition… The book is clearly written, engaging and informative and certainly not patronising or condescending. The authors have calculated that a typical clinician can have over 200,000 face-to-face patient interactions during their career, as well as a plethora of contact by telephone, messaging and, of course, liaison with colleagues and other professionals. That is a lot of potential ‘error episodes’ and in turn, a lot of potential gain if you can improve on your communications efficacy.It is something to consider, even if you don’t think you need it. Like body odour, sometimes your best friend doesn’t even tell you, but will appreciate any change you can make.
This is an excellent book on health communication. As someone who teaches health communication at the undergraduate level, I really appreciate the first section that focuses on the importance of communication in healthcare. From there, this practical text provides an overview of specific communication skills and then goes into how these skills can be applied. Most health communication books stop short of the latter. I strongly recommend this book for anyone currently in or looking to enter a health-related field.
I'm an IT Support guy myself and have been on a lookup for books on improving communication skills. There are undoubtedly a lot of self-help/motivational books out there on communication, however, this one comes across as the most striking one to me.You might be wondering what's medical communication to do in the realm of IT. You might even wonder, what special features in the book that made me choose this book over the others. Let me tell you a bit about what I do on daily basis.As an IT helpdesk support, we constantly receive calls from customers with issues and complaints, or simply to seek advice from us on their IT systems. While it's important to make sure that the problems are resolved, it's equally as important, if not more, to make sure that their emotions and expectations are managed. For instance, when a customer calls in with an issue with her failed hard drive that contains valuable information, she most certainly is upset and panic. You know the chance is high that delivering bad news to the customer is inevitable. In this emotionally charged situation, you might be thinking, what would you do? How would you deliver the news in the best possible way? How should you manage your emotions if the customer decides to be rough on you? After all, she has her precious data that she's about to lose and it's understandable that her emotions are running high.I've encountered such situations before and struggled to find a way to communicate with the customers. I'm sure some of you might have come across similar situations as well. Thankfully, this book came to my rescue.This book aims at maximizing customer satisfaction, while reducing the burden and workload of clinicians. I remember my manager once told me, if you can handle your customers well and make them happy throughout the whole course in the first place, they wouldn't need to come to you with complaints about you or your company, expressing their dissatisfaction, and you wouldn't even have to deal with the same issue over and over.There is one key concept in the book that I wish to highlight because it's a cornerstone of what defines effective communications. It's called ART (Ask, Respond, Tell). This principle is highly effective in gathering information before moving ahead with further actions. When customer calls or comes in with a request or an issue, you should always ask them for a list of concerns. These concerns may be directly or indirectly related to the matter, and it's always to better to seek clarity earlier than later. Equipped with the information, you respond to the customer, to let her know that she's being listened to and that her concerns have been heard and understood. Then, you need to tell the customer about your agenda to set expectations for her.Things like these may sound simple, but it's often the case where we overlook these concepts or we simply don't know the most effective methods to go about dealing with complex client interaction situations.I would highly recommend this book to those involved in the service or customer-facing industry, although medical practitioners are the target audience for this book. It's tremendously helpful in dealing with customers.
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